About Us & Terms

1. Introduction Welcome to Pride Palace. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Ordering and Delivery

2.1 Orders: All orders placed on our website are subject to availability. We reserve the right to cancel or refuse any order for any reason.

2.2 Delivery: We utilize a dropshipping service for order fulfillment. Delivery times vary depending on the product, ranging from 3 to 12 days. The estimated delivery time for each product will be communicated to you during the checkout process.

3. Returns and Refunds

3.1 Returns: We accept returns within the framework of UK statutory rights. If you wish to return a product, please contact our customer service within 14 days of receiving your order.

3.2 Refunds: Refunds will be processed in accordance with our Returns Policy. Please refer to our Returns Policy for detailed information on eligibility and procedures.

4. Product Descriptions and Quality

4.1 Accuracy: We make every effort to ensure that product descriptions and images are accurate. However, variations may occur, and we do not warrant that product descriptions, images, or other content on the website are error-free.

4.2 Quality: All products undergo a review process before being offered for sale. We aim to provide high-quality goods, and we strive to ensure that they meet or exceed your expectations.

5. Privacy and Security

5.1 Privacy: We respect your privacy and handle your personal information in accordance with our Privacy Policy.

5.2 Security: We implement reasonable security measures to protect your information. However, we cannot guarantee the security of data transmitted over the internet.

6. Changes to Terms and Conditions

We reserve the right to update, modify, or revise these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.

7. Contact Information

For any inquiries or concerns regarding these Terms and Conditions, please contact us at info@pridepalace.co.uk or on our Contact Us page. Please include your contact details and your order number in your enquiry.

These Terms and Conditions were last updated on 01/01/2024